Down Home Living Products & Gifts

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Legal Notice
• Down Home Living Products & Gifts shall not be held liable for any losses, damages, including any consequential damages, or costs of such damages or losses of any kind that may result to the user, or any person(s) associated, from the use of the products purchased on this Web site, or in catalogs offered. This site may contain hyperlinks to other sites or resources that are provided solely for your convenience. Down Home Living is not responsible for the availability of external sites or resources linked to this site, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Transactions that occur between you and any third party are strictly between you and the third party and are not the responsibility of Down Home Living. Because Down Home Living is not responsible for the availability or accuracy of these outside resources or their contents, you should review the terms and conditions and privacy policies of these linked sites, as their policies may differ from ours.



• Copyright
• All content appearing on this Web site is the property of Down Home Living Products & Gifts P.O. Box 28358 Richmond, VA 23228. Copyright © 2007. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ® 2007 Down Home Living Products & Gifts. All rights reserved. You agree that you will not use any agents, spiders, crawlers or other software programs to: (i) continuously and automatically search or index any content, unless authorized by us; (ii) harvest personal information from this site for purposes of sending unsolicited or unauthorized material; or (iii) cause disruption to the working of this site. If this site contains agent exclusion files or agent exclusion headers, you agree to honor them. Any questions about whether a particular use is authorized and any requests for permission to publish, reproduce, distribute, display or make derivative works from any content should be directed to Down Home Living.



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Down Home Living Products & Gifts. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Down Home Living Products & Gifts or any third party, except as expressly granted herein.



• Use Of Site
• By accepting these Terms of Use, through your use of this site or our mail-order system, you certify that you are 18 years of age or older, and you agree to be bound by all terms and conditions listed on this page. Down Home Living reserves the right to change, modify, add or remove portions of these Terms of Use in its sole discretion at any time and without prior notice. Please check this page periodically for any modifications. Your continued use of this site following the posting of any changes will mean that you have accepted the changes. If you do not agree to, or cannot comply with, any of these terms and conditions, please DO NOT use this site, or the services provided by Down Home Living. Although the information on this Web site is accessible worldwide, not all products or services discussed in this web site are available to all persons, geographic locations, or jurisdictions. Down Home Living Products & Gifts, and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. All billing and registration information must be truthful and accurate. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Providing any untruthful or inaccurate information may constitute a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested at that time, through PayPal or by mail. Down Home Living Products & Gifts does not offer billing services, and reserves the right to change its payment procedures, special offers, products, and prices at any time without prior notice. Coupon Code offers, if any, will be listed on our storefront and falls under the responsibility of the customer to enter such code at the end of the check-out process for the savings to be valid. If a customer neglects to enter the code, we will allow a 24 hour grace period for the consumer to contact Down Home Living via e-mail. We will then cancel the previous order, and submit a new order with the coupon code. For mail-order purchases, customer(s) must manually search and correctly list product wholesale prices on mail order forms, from the supplied Confidential Wholesale Price List. Specialty catalogs for fundraising organizations are only offered in bundle packages. Fundraising organizations must also notify Down Home Living at least 30 days in advance prior to an event. As a measure to prevent fraud so that we may continue to offer the best products, services, and prices that we can, all certified money orders, certified cashier checks, and personal checks must be deposited and clear our financial institution before orders can be processed. A $35.00 Fee will be applied to any returned personal checks. All checks and/or money orders must be made for the exact total amount of purchase. Any attempt to pass fraudulent checks, money orders, or cashier checks will ultimately result in legal actions. This agreement shall be governed by, and construed under Virginia law without regard to conflict of law provisions. You hereby submit to and agree that the sole jurisdiction and venue for any actions that may arise under or in relation to the subject matter hereof shall be the courts located in the State of Virginia.



• Privacy Policy
• We value you as a customer, and we know you're concerned about protecting your privacy online. Use of personal information that you may submit to Down Home Living Products & Gifts through this web site is governed by the Down Home Living Products & Gifts Privacy Policy. At no time will Down Home Living freely submit any personal information of the consumer other than contact information to the shipping carrier. Our mission is to inform you of our policies for collecting, sharing, disseminating and securing customer information online. This privacy policy explains how Down Home Living Products & Gifts collects and uses customer information gathered at the Site in order to conduct our business, inform customers about our products and provide customer service. Examples of personal information we collect include: your full name, home address, billing address, e-mail address and phone number. We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. We do not keep any credit card, check, or banking information on file for the protection of the customer(s) and Down Home Living. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of Down Home Living Products & Gifts, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction. In the event of a bankruptcy, insolvency, merger or acquisition, customer information, including personal information, may be transferred. We use Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal information as it travels over the Internet during the checkout process on DownHomeLiving.net. You will know you're in the "secure" area of our site when you click on the "I Want to Checkout" button. Notice that the "http" portion of the web site address in your browser changes to "https." The "s" stands for "secure."



• Consumer Agreement
• Restrictions on Sales: Due to the size and weight of these items, we are ONLY able to ship them within the Continental United States, to physical address locations, and only via UPS Ground. 34280 Shabby Chic Window Wall Mirror 35014 Linen Cabinet 35107 Garden Swing 35144 Acorn Fountain 35335 Bamboo Leaf Design Divider Screen 35337 Wood Round Coffee Table 36698 Pine Wood Picnic Table 36700 Pine Wood Outdoor Chair 38231 French Provinical Photo Frame Screen 38234 Ornate Wine Rack 38836 Parson's Storage Coffee Table 38840 Bonsai Water Fountain Table The following items cannot be sold or shipped into Canada: 38393 Fluoride Toothpaste - 6.4 oz. 38394 Face and Body Sunblock - Pure-Aid 38395 Kid's Sunblock - Pure-Aid 38396 Hair Color - Blonde - Epielle 38397 Hair Color - Natural Brown - Epielle 38398 Hair Color - Auburn - Epielle 38399 Hair Color - Black - Epielle 38400 Hair Styling Gel - Epielle 38401 Hair Styling Gel - Mega - Epielle 38402 Hair Styling Gel - Mega Hold- Epielle 38403 Hair Styling Wax - Epielle 38404 Make-up Remover Cleaning Tissues 38405 Deep Cleansing Nose Strips - 3 pack 38406 Household Wipes - Pure-Aid - 2 Pack 38407 Auto Wipes - Pure-Aid - 2 Pack 38408 Anti-bacterial Wipes - Pure-Aid 38410 Toothbrush Set - Battery-operated



• Shipping & Delivery
• At this time, Down Home Living Products & Gifts ships merchandise only to locations within the continental United States and Canada. We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. Upon receipt and processing of your order, delivery should take no longer than 10 business days depending on your nationwide location. We ship to residential and business addresses only. We DO NOT deliver to Post Office Boxes (PO Box). You may also have your order shipped to a different address, as a gift package, at no extra charge! Just change the "Ship To" address when checking out. To prevent fraud, we do not accept orders to be picked-up or shipped through "private shipping parties or carriers", nor do we accept C.O.D.(Cash On Delivery) orders. Please contact us in regards to any product(s) that *May require additional freight charges or "bulk" purchases, to assess the complete total of purchase, before such purchase is made. Down Home Living cannot cover any additional freight charges that the consumer neglects to research with us. If an order is not received within a reasonable period, or if only a partial order is received, please do the following: Submit all information in relation to your order (Name, address, purchase amount, date of purchase, and invoice number) to Down Home Living via Postal Mail or E-mail. Down Home Living will check whether the order was sent via Parcel Post or UPS. We will then initiate a tracer request. Normally a response is received within 10 working days after the tracer is initiated. Most carriers require a 10 day waiting period before they will accept a tracer request. The U.S. Postal Service requires a 30 day waiting period from the date of shipment before they will accept a tracer. Down Home Living will notify you when we receive the result of the tracer. Results of the tracer are generally the following: 1.)The carrier is unable to prove delivery. Therefore, we may refund your purchase amount, or re-ship your original order, at your request. 2.)The carrier shows the delivery was made. The carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order, and the date it was delivered. 3.)If after receiving the photocopy, you find the signature is NOT yours, a neighbor's or person living in your household, return the photocopy to us - Down Home Living, P.O. BOX 28358, Richmond, Virginia, 23228. We will then file a denial of signature claim with the carrier. This will require an additional 7-10 working days. Down Home Living will then notify you of the results. 4.)The carrier may have returned the order for the following reasons: A.)UPS made three attempts at delivery, and no-one was home. B.)Your delivery address is a Post Office Box. C.)You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned. We will make every attempt to earn customer satisfaction in this process, but we are unable to guarantee ANY order after it has been shipped and not received. Any abuse or attempt to fraud Down Home Living in refunds will result in legal actions.



• Warranties
• A manufacturer 1-year warranty comes with most of our products. If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. Any item(s) that do(es) not carry a product guarantee or warranty, will be treated as damaged/defective. Any damaged/defective item(s) must be reported to the Customer Support E-Mail Link within 7 days of receiving the order. You must provide invoice number, item(s) damaged/defective, and part number(s). Down Home Living will offer replacement or refund at the consumers request. Only after our authorization, should you return the damaged/defective product(s). Merchandise must be in its original minimum inner pack quantity, as shipped. Broken quantity inner packs are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. Returns which do not meet the conditions described in this policy will be returned and shipping cost will be charged. Any irregularities or repeat reports will be investigated. Any fraudelent report(s) will be dealt with by membership termination and/or service refusal, and possible legal actions.



• Return Policy
• We offer a 30 day, money back guarantee. If, for any reason you are not completely satisfied with your product(s), you must contact us via e-mail immediately. Only then, will we authorize return of the product(s) to us. Merchandise must be in its original minimum inner pack quantity, as shipped. Broken quantity inner packs are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. We will then refund your amount for the product(s). A 25% restocking fee will be deducted for all returned products. We do not accept returns or offer refunds on printed and digital materials such as catalogs, brochures, or CD's. For order cancellations, Customer Support must be notified within 24 hours of order placement. At that time, we will begin the refund process and cancellation of your shipment. After 24 hours, we cannot halt the shipping process. For defective or damaged products, please refer to Warranties.



• Store Hours
• Our products and services are available 24 hours a day, 7 days a week, 365 days a year. Our customers and visitors are important to us and we will make every attempt to respond within a reasonable period of time.
  
  Contact E-Mail: Click Here To Contact Us
  Contact Phone: 804-615-9283 Mon-Fri 8AM-12PM (EST)
  Your satisfaction is important to us, and we guarantee that we will provide the best service possible.